We read every message.
Prov is built and maintained by a small team. If you run into something that does not work, or have a question this page does not answer, write to us. We reply.
Subscriptions are managed through your Apple ID, not through Prov directly. Open iOS Settings → [your name] → Subscriptions → Prov, then tap Cancel Subscription. You will keep Pro features until the end of your current billing period.
Refunds are handled by Apple, not by Prov. Visit reportaproblem.apple.com, sign in with your Apple ID, find your Prov purchase, and request a refund. Apple decides based on their policy. We do not have access to your billing information.
Open Prov → Settings → Export data. You will get a JSON file containing every win, weekly update, and brief stored on your device. The file is yours to keep, share, or migrate. There is no cloud copy of your data — what is on your device is the source of truth.
Unfortunately no. Prov stores your data locally on your device, not in the cloud. When you delete the app, iOS removes the local database. We have no copy. This is a deliberate privacy choice — but it means you should use Settings → Export data regularly if your wins matter to you. We are looking at optional iCloud sync for a future version.
Prov asks for your explicit permission before sending any of your content to Google Gemini for AI enrichment. If you previously declined or revoked permission, you can re-grant it any time in Prov → Settings → Privacy → Send wins to Google Gemini.
When you use an AI feature (enrich a win, generate a weekly update, generate a brief), Prov sends the relevant text — your raw win, optional follow-up answers, optional brief context, summaries of your past wins — to Google's Gemini API. Nothing else. Your name, email, device ID, location, contacts, and anything else from your phone are never sent. The full disclosure is in our Privacy Policy.
Yes. Prov is operated from Berlin, Germany and is designed with GDPR compliance as a baseline. The iOS app uses Google Gemini's paid API tier, which includes a Data Processing Addendum (DPA) — your content is not used to train Google's models. Because all wins are stored on your device, most GDPR data subject rights (access, deletion, portability) are exercised directly in the app. The website uses Vercel Web Analytics, a cookie-free tool that collects only aggregate page statistics (no cookies, no persistent identifiers). The competent supervisory authority is the Berliner Beauftragte für Datenschutz und Informationsfreiheit (BlnBDI). For any data subject requests, write to abhishekgawde@proton.me.
Email abhishekgawde@proton.me with: what you were doing, what you expected, what happened instead, your iOS version, and your Prov version (Settings → About → Version). Screenshots help. We will reply.
Same email. We read everything. We do not promise to build everything, but we read everything.
For anything specifically about how we handle your data, write to abhishekgawde@proton.me. The full policy is at getprov.app/privacy.
A few things are outside our control:
We try to respond within 48 hours on weekdays. On weekends and holidays it may take longer. If you do not hear back within five days, write again — sometimes mail filters get in the way.